Returnable Items:
Items proven defective at www.iferi.com are returnable within 3 days of receipt, subject to the following conditions:
- Items must be returned in their original packaging, including any accessories, manuals, and documentation.
- Items must be in new and unused condition, with no signs of wear or damage.
- Items that cannot be returned include customized items and non-defective, used or damaged items.
Return and Replacement Policy: if you encounter any defects upon unpacking the package, we offer free replacements. In the event of a defective product, it must be reported immediately by contacting us while the delivery person is present. Additionally, you will need to provide certain proofs to support your claim. Here's what you need to do:
- Take clear photos of the defective product from both the front and back.
- Provide the invoice number associated with your order.
- Record a clear video displaying the defect in the product.
If the product is proven to be faulty, your order will be treated as an exchange/refund within 2 working days of receiving the return. After receiving the product, we will send the replacement product via courier. The package, box and accessories must be accompanied at the time of return.
Please Note: - Change of mind is not applicable.
Return Process:
To initiate a defective product return, please contact our customer service team at +8801706688000 or info@iferi.com. They will share instructions on how to return your item.
Refunds:
We will process your refund within 7 business days of receiving the returned item. Refunds will be issued to the original method of payment. Shipping and handling charges are non-refundable.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service team immediately. We will share instructions on how to return the item. Once we receive the returned item, we will process a replacement or refund.
Shipping Fees:
If the return is a result of our error or a defective item, we will cover the cost of return shipping. If the return is not a result of our error, the customer will be responsible for the cost of return shipping.
By making a purchase on our website, you agree to our return policy. If you have any questions or concerns, please contact our customer service team.
Product Assembly and Fitting
For products purchased from iferi.com that require assembly or fitting, please note the following:
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Customer Responsibility: It is the customer’s responsibility to assemble or fit the product. iferi.com is not liable for any assembly or fitting of products purchased.
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Assembly Instructions: Products may/may not come with assembly instructions. Please follow them carefully to ensure proper setup. If instructions are not provided or are insufficient, customers are advised to seek professional assistance.
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Liability Disclaimer: iferi.com shall not be held responsible for any damage or issues arising from improper assembly or fitting of products by the customer.
